FAQs

We also provide a convenient size chart on each product page, located directly **above** the "Add to Cart" option. This chart details measurements to help you find the perfect fit for your child! If you need further assistance, please don't hesitate to contact our customer service team for personalized help.

In general, we recommend hand washing or using a gentle machine cycle with cool water. Lay flat or hang to dry.

Our sizing generally aligns with standard US children's sizing. However, some styles may run slightly small. Always refer to our size chart and specific product measurements for the best fit.

For longevity and to best preserve colors, we recommend handwashing. However, some items can be machine washed on a delicate cycle with cool water. Always check the care tag for specific instructions.

Yes, once your order is shipped, you'll receive a tracking number to monitor your package's progress.

If you need to change your shipping address, please contact us as soon as possible. If your order has not yet been processed by our warehouse, we may make changes before we ship the product.

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping methods:

1) Standard Shipping: Estimated delivery within 7-15 business days.
2) Express Shipping: Estimated delivery within 5-7 business days.

Please Note:
Delivery times are estimates and are not guaranteed. Factors such as national holidays, natural disasters, or severe weather conditions may impact delivery schedules.

There is a very limited time in which you can modify/cancel the order after payment.If your order hasn't shipped yet,please contact our customer service team with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.

Shipping costs are calculated at checkout or Shopping cart .

While we take care in packaging your order and use reliable carriers, occasionally unforeseen circumstances happen. Please contact our customer service immediately, and we'll work with you to resolve the issue.

We understand the importance of timely delivery. While we do our best to adhere to estimated timelines, factors like weather, customs processing, or carrier delays are outside our control. If you experience a significant delay, please reach out to our customer support.

Here's what to do:

1) Check the tracking information: You'll find your tracking number in your shipping confirmation email.
2) Contact the carrier: They can often provide the most up-to-date information on your package's location.
3) Reach out to us: If the above steps don't help, please contact our customer service team, and we'll be happy to assist you.

Yes! We partner with paypal, a leading payment provider with secure systems to protect your financial information. Your payment details are encrypted and never stored on our servers.

Yes, Paypal allows us to process payments from customers internationally.

Yes, we love offering special promotions! Here are a few ways to find our latest deals:

1) Newsletter: Subscribe to our email newsletter for exclusive offers and promotions.
2) Website: Check our website banner or promotions page for current discounts.

Yes! Sign up for our newsletter and receive a your over 59 $ first order. 🎁 Free Shipping On Orders Over $59

Generally, discount codes cannot be combined. However, some promotions may be stackable with sale prices. Check the terms and conditions of each promotion for details.

If you encounter any issues concerning your Paypal payment, please contact paypal customer service team to resolve the situation quickly.

We offer a 14-day return policy. For eligible items, you have 14 days from the date of receipt to request a return.

Please contact us immediately at support@tueesky.com.
Describe the issue and provide photos, if possible. We'll work quickly to resolve the situation.

Contact us at support@tueesky.com to initiate a return. Please include your order number and reason for the return. We'll provide a return shipping label and instructions.

The fastest way to get your desired item is to return your original purchase (following our return policy) and place a new order separately.

Once your return is received and approved, we'll issue a refund to your original payment method within 2-3 business days. However, please note that it may take additional time for your bank or credit card company to post the refund to your account.

100% COMPENSATION FOR PACKAGE LOST !
Green Shipping Protection is a service provided by Tueesky. It covers shipment delayed, package damaged, and items lost that meet the following criteria. Up to full compensation is available.

We apologize for any mix-up! Please contact our customer service immediately with your order number and details of the incorrect item. We'll work quickly to send the correct item and arrange the return of the wrong one.

We want you to love your costumes and dresses! Refer to our 14 dayReturn Policyfor instructions and timeframes on eligible returns. If you have any questions prior to initiating a return, please feel free to reach out to our customer service team.

This can be frustrating! Here are a few steps to take:

1) Check surroundings: Sometimes packages are left in discreet locations (porch, side door, etc.)
2) Neighbors: Ask if a neighbor accidentally received your package.
3) Carrier: Contact FedEx Or USPS with your tracking number for detailed information.
4) Contact us: If none of the above resolve the issue, reach out to our customer service.