Thank you for choosing Tueesky.com. We are committed to providing you with reliable and transparent shipping services. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
All orders are processed within 1-3 business days (Monday – Friday, excluding holidays).
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping methods:
Standard Shipping: Estimated delivery within 7-15 business days.
Express Shipping: Estimated delivery within 5-7 business days.
Please Note:
Delivery times are estimates and are not guaranteed.
Factors such as national holidays, natural disasters, or severe weather conditions may impact delivery schedules.
At Rueesky, we stand behind the quality of our products and the health of our customers. In compliance with global consumer protection standards, we offer a 15-day return and exchange window from the date of purchase.
Thank you for choosing Tueesky.com. We are committed to providing you with reliable and transparent shipping services. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
All orders are processed within 1-3 business days (Monday – Friday, excluding holidays).
Orders are not processed or shipped on weekends or public holidays.
In the event of a high volume of orders, processing may be slightly delayed. We will notify you via email if there is a significant delay in the shipment of your order.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping methods:
Standard Shipping: Estimated delivery within 7-15 business days.
Express Shipping: Estimated delivery within 5-7 business days.
Please Note:
Delivery times are estimates and are not guaranteed.
Factors such as national holidays, natural disasters, or severe weather conditions may impact delivery schedules.
3. Expedited Shipping Rules
Expedited shipping services operate on weekdays only (Monday – Friday).
Example: If an order with a two-day shipping window is dispatched on Friday, it will be delivered on the following Tuesday.
We do not offer expedited shipping for weekend deliveries.
4. Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s).
The tracking number will be active within 24-48 hours of dispatch
5. Customs, Duties, and Taxes
Tueesky is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damaged or Lost Packages
If you received your order damaged, or if the package is lost in transit, please contact our support team immediately at support@tueesky.com.
Please save all packaging materials and damaged goods before filing a claim.
7. Additional Assistance
Should you need assistance of any kind regarding your shipment, please reach out to us:
Email:support@tueesky.com
We aim to respond to all inquiries within 1 business days.
At Rueesky, we stand behind the quality of our products and the health of our customers. In compliance with global consumer protection standards, we offer a 15-day return and exchange window from the date of purchase.
1. Eligibility for Returns & Exchanges
To ensure a smooth process, please ensure the following conditions are met:
Timeframe: Requests must be initiated within 15 days of the purchase date.
Product Condition: Returned items must be unused, in their original condition, and in the original packaging.
Visual Inspection: Photos or videos of the product may be required for preliminary approval, especially for quality-related claims.
2. Specific Conditions for Refunds
Refunds are strictly honored under the following medical and functional criteria:
The product is determined to be a poor fit or functionally incompatible during the initial fitting.
The product is negatively affecting the health or healing process of the patient.
3. Return Shipping Costs & Fees
Defective or Incorrect Items (Our Responsibility): If the product is damaged, defective, or the wrong item was sent, Tuseesky will bear all return shipping costs.
Personal Reasons/Exchanges (Customer Responsibility): If the return is due to non-quality issues (e.g., wrong size ordered, change of mind), the customer is responsible for the return shipping fees. The specific fee will depend on the carrier you choose.
Restocking Fee: If the original packaging is damaged upon return, a 20% relisting fee will be deducted from the final refund amount.
4. How to Process Your Request
Initiate Request: Contact our support team at support@tueesky.com. Please provide your Order Number, return/exchange card, and a brief explanation.
Authorization: Once approved, we will provide the Return Address via email within 2 business days.
Ship the Item: Securely pack the item in its original packaging and share the tracking number with us via email.
Inspection & Resolution: Upon receipt and inspection, we will notify you of the approval or rejection of your refund/exchange.
5. Refund Timeline
Approved refunds will be processed back to your original payment method (Credit Card, PayPal, etc.) within 1-3 business days of us receiving the package.
Late Refunds: If you haven’t received your refund after 5 business days, please check your bank account, then contact your credit card company or bank. If the issue persists, contact us at support@tueesky.com
Size chart
Age
Length
Bust size
inch
cm
inch
cm
9-15M (80CM)
15.7
40.0
20.5
52.0
18-24M (90CM)
16.5
42.0
21.3
54.0
3Y (100CM)
20.1
51.0
22.0
56.0
4Y (110CM)
21.7
55.0
23.6
60.0
5Y (120CM)
24.4
62.0
25.2
64.0
6Y (130CM)
26.4
67.0
26.8
68.0
7-8Y (140CM)
28.3
72.0
28.3
72.0
9-10Y (150CM)
30.3
77.0
29.9
76.0
11-12Y (160CM)
32.3
82.0
31.5
80.0
Choose one size up if your little one is between sizes.
The age range is for reference; please prioritize height and bust measurements.
Hand-measured with love—please allow for a 1-2cm discrepancy.
Message us if you have sizing questions! Contact us